TERMS AND CONDITIONS

Please read the entire agreement. By ordering from Botlink, you agree to these terms. If you have any questions or concerns, please contact us. Thank you!

Payment Terms

We accept credit card and T/T Wire Transfers as payment for orders. For T/T Wire Transfer payments, the order will not ship until the payment is received and cleared. Payments will be processed at the time that the order is placed, prior to shipment. We reserve the right to request additional verification information for credit card payments before shipping. Credit cards must clear the authorization process. Orders that have been on hold (order is placed, but payment has not cleared) for more than 5 days will be canceled. For universities and schools, please note that once your order has been placed, payment needs to be received within 2 business days. If payment is not received within 2 business days, any inventory used for that order will be made available for other orders and the order could be placed in back-order status. If payment is not made within the next 15 days, the order will be canceled.

Warranty and Returns

All products have a 90-day warranty. Orders cannot be canceled once they have shipped. Goods cannot be returned for any reason including a customer no longer needing or wanting a product or lack of product knowledge unless the item is defective or faulty, in which case the following applies. All goods are checked before they are sent out. In the unlikely event that goods are faulty, they must be returned to Botlink at the address listed on your order invoice within 90 days of receipt, providing that the device has not been altered beyond that necessary to evaluate it, has no physical damage, and has been properly soldered or assembled by the user. Manufacturing defects identified during that period will be repaired by Botlink or replaced with the same item. Botlink will not accept goods that have been clearly used more than the amount needed to evaluate their functionality. If the goods are found to be in working condition and the lack of functionality is a result of knowledge or assembly error on the customer’s part, no refund will be made, but the goods will be returned to the user at their expense. If there is evidence that the product has been modified or an effort to “fix” it has been made, Botlink will not be responsible and therefore will not provide an exchange. Order cancellations/refunds apply with the following conditions:

  1. When we can no longer provide one or more items of the actual order (i.e. discontinued parts).
  2. When one or more items of the actual order are not expected to be shipped within 30 days or more.
  3. When one or more items of the actual order is marked as In Stock but was actually Out of Stock due to an inventory error.

Return shipment is the responsibility of the customer. All returns are credited as store credit upon receipt. Return merchandise authorizations (RMAs) are required for returns. Once the RMA has been issued, the customer has to return the item within 10 days of the issue date. If the item is not shipped within that time frame, the RMA will be nullified. Any order discrepancies must be communicated within 30 days of order receipt. This applies to any missing parts in kits, orders in packages, etc. After the 30 day window, we cannot be held responsible for any missing items.

Shipping and Processing Terms

We can’t add or remove any item to an order that has already been placed. Orders may be combined but will not be modified; once you place your order we are unable to change it. If you omit an item, you can place a new order, and, in the event that any previous orders have not been shipped, it is possible to combine the new order with the previous order. We strive to ship orders are soon as possible, however we do not guarantee delivery or shipment dates. Orders are shipped to the delivery address noted in the customer order. This address is noted in the email sent to the customer upon ordering and is also available in the account order history. For international orders, you are also responsible for any tariffs, taxes, fees, VAT, duties due upon receipt. You are responsible for filing any claims with carriers for damaged and/or lost shipments. We strongly encourage using a traceable shipping method (FedEx). Use of non-traceable shipping (USPS) is at the customer’s own risk; there is no way to retrieve or locate the package once it has been sent. We are not responsible for delays, loss or damage resulting from shipments sent to incorrect, invalid addresses or correct addresses (USPS). Orders may end up being returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will be contacted and will have to pay for re-shipment postage. We are not responsible for damaged or lost packages shipped via USPS at any time or under any circumstance. Not all packages are insured. For FedEx, packages are insured and claims may be filed almost immediately, but it’s best to wait a few days. For United States Postal Service (USPS), there is no insurance offered. Claims for domestic packages must be filed no earlier than 21 days after shipment and before 90 days. Claims for international packages must be filed between 45-90 days except for Italy which is 60-90 days. Due to shipping issues, USPS is no longer available in the following countries: Brazil, Turkey and Poland. Please note that when you choose to declare a value that is less than actual value, the insurance will cover the declared value, regardless of the actual cost. We do not ship products to the following countries: China, Cuba, Iran, Iraq, Syria, North Korea, Myanmar (formerly Burma), Yugoslavia and Sudan. We apologize for the inconvenience. When selecting FedEx two-day shipping, please note that this shipping method does not include Saturdays and Sundays, nor does Botlink offer a shipping option that includes weekends.

Accuracy of Information

We attempt to ensure that all the information included on this site is complete, accurate and current. Despite our efforts, the information on this site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or correctness of any information on this site. For example, products included on this site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on this site. In addition, we may make changes to information regarding price and availability without notice. While it is our practice to confirm orders by e-mail, the receipt of an e-mail order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

Privacy

We may store some information in your user account, including your phone number, order history, and email, shipping, and billing addresses. For your security, we do not store your credit card numbers, expiration dates, or CVV codes. We utilize third parties for a variety of purposes, including identity verification, denied-party screening, and credit card handling, and share with them only the information required for them to properly execute these services. We do not sell your information to any third party.

Revisions to Terms of Service

These terms of service may be revised at any time by updating this page. You should visit this page from time to time to review the current terms of service. Certain provisions of these terms of service may be superseded by legal notices or terms located on particular pages of this site.

Termination

You or we may suspend or terminate your account or your use of this site at any time, for any reason or for no reason. You are personally liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this site at any time without notice.

Electronics Safety and Project Terms

Technology, the laws, and limitations imposed by manufacturers and content owners are constantly changing. Thus, some of the projects described may not work, may be inconsistent with current laws or user agreements, or may damage or adversely affect some equipment. Your safety is your own responsibility, including proper use of equipment and safety gear, and determining whether you have adequate skill and experience. Power tools, electricity, and other resources used for these projects are dangerous, unless used properly and with adequate precautions, including safety gear. Some illustrative photos do not depict safety precautions or equipment, in order to show the project steps more clearly. These projects are not intended for use by children. Use of the instructions, kits, projects and suggestions here is at your own risk. Botlink, LLC, disclaims all responsibility for any resulting damage, injury, or expense. It is your responsibility to make sure that your activities comply with applicable laws, including copyright. Always check the webpage associated with each project before you get started. There may be important updates or corrections! The United States Fire Administration (USFA) has a guide and many simple steps you can take to prevent the loss of life and property resulting from electrical fires. Click here to read them!

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Botlink, LLC. The collective work includes works that are licensed to Botlink, LLC. Copyright 2015, Botlink, LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Botlink, LLC or purchasing Botlink, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Botlink, LLC or to purchase Botlink, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Botlink, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Botlink, LLC used in the site are trademarks or registered trademarks of Botlink, LLC.

Typographical Errors

In the event that a Botlink, LLC product is mistakenly listed at an incorrect price, Botlink, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Botlink, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Botlink, LLC shall issue a credit to your credit card account in the amount of the incorrect price.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of North Dakota, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Botlink, LLC products) shall be in the state or federal courts located in Fargo, North Dakota. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Botlink, LLC products) must be commenced within one (1) year after the claim or cause of action arises. Botlink, LLC’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Botlink, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Botlink, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Botlink, LC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Botlink, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Botlink, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Botlink, LLC in its sole discretion.

INDEMNIFICATION

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS BOTLINK LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS AND SUPPLIERS (COLLECTIVELY THE “SERVICE PROVIDERS”) FROM AND AGAINST ALL LOSSES, EXPENSES, DAMAGES AND COSTS, INCLUDING REASONABLE ATTORNEYS’ FEES, RESULTING FROM ANY VIOLATION OF THESE TERMS AND CONDITIONS OR ANY ACTIVITY RELATED TO YOUR ACCOUNT (INCLUDING NEGLIGENT OR WRONGFUL CONDUCT) BY YOU OR ANY OTHER PERSON ACCESSING THE SITE USING YOUR INTERNET ACCOUNT.

Third-Party Links

In an attempt to provide increased value to our visitors, Botlink, LLC may link to sites operated by third parties. However, even if the third party is affiliated with Botlink, LLC, Botlink, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Botlink, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Botlink, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Retargeting

As you browse Botlink.com and other Botlink, LLC web properties, advertising cookies may be placed on your computer so that we can understand what you are interested in. Our display advertising partners then enable us to present you with retargeting advertising on other sites based on your previous interaction with Botlink.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number.  You can visit this page to opt out of partner network targeted advertising, or clear your browser cookies at anytime.

Contact Us

info@botlink.com

1 (701) 412-2988 (Mon-Fri, 9 am – 5 pm CST)

118 N. Broadway, Suite 410  |  Fargo, North Dakota 58102